Customer Success Manager (US)

As a Customer Success Manager at PVcase, you will be responsible for nurturing clients from onboarding through renewal. This role reports to the Head of Client Success (US) and is open to candidates based in the United States.

We are seeking a candidate with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships.

Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.

• Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.

• Drive healthy adoption, net retention, and churn targets.

• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.

• Engage with executive sponsors and decision-makers within customer organizations as needed.

• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. 

• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. 

• Act as a customer liaison within the organization, advocating to senior leadership as needed.

• Contribute to process development and organizational growth projects.

• Minimum 2 years Customer Success experience preferred. 

• Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.

• Demonstrated experience developing and fostering relationships at all levels within customer organizations.

• Strong collaboration skills to effectively collaborate with internal and external teams. 

• Accurate forecasting skills and a good understanding of the customer base. 

• Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.

• Understanding of customer metrics and the ability to analyze data to drive insights.

• Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools. Experience with Salesforce and/or Gainsight a strong plus.

• Flexible work environment but an expectation to meet with customers during standard US working hours.

• Outstanding written and verbal communication skills required. Additional language skills not required but a strong plus, with an emphasis on Spanish.

• Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

Get Ready To Enjoy

• Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.

• Health, dental, and vision coverage.

• Flexible vacation policy, with a minimum of 3 weeks off.

• Full training and onboarding program for a seamless start.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Unlimited remote work policy.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary Range: Base starting from $65,000 to $98,000, plus variable commission.

Salary range is based on years of experience, experience in industry, and relevant skill set.

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.