Customer Success Manager (US)

We are seeking a Customer Sucess Manager with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships. Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.

• Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal.

• Drive healthy adoption, net retention, and reduce churn.

• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.

• Engage with executive sponsors and decision-makers within customer organizations as needed.

• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. 

• Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey. 

• Act as a customer liaison within the organization, advocating to senior leadership as needed.

• Contribute to process development and organizational growth projects.

• Minimum 2 years of Customer Success experience preferred. 

• Renewable Energy industry experience (or experience in a related field) is not required, but a strong plus.

• Demonstrated experience developing and fostering relationships at all levels within customer organizations.

• Strong collaboration skills to effectively collaborate with internal and external teams. 

• Accurate forecasting skills and a good understanding of the customer base. 

• Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.

• Understanding of customer metrics and the ability to analyze data to drive insights.

• Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools. Experience with Salesforce and/or Gainsight a strong plus.

• Flexible work environment but an expectation to meet with customers during standard US working hours.

• Outstanding written and verbal communication skills required. Additional language skills are not required, but a strong plus.

• Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to the continuous improvement of our team.

About Us

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.

Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Get Ready To Enjoy

• Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.

• Health, dental, and vision coverage.

• Flexible vacation policy, with a minimum of 3 weeks off.

• Full training and onboarding program for a seamless start.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Unlimited remote work policy.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary Range: Base starting from $70,000 to $95,000, plus variable commission.

Salary range is based on years of experience, experience in the industry, and relevant skill set.

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.