Global Director of Technical Account Management
Remote- Florida
- Massachusetts
- New Jersey
- New York
- North Carolina
- London
- Vilnius
+6 more$160,000 - $220,000 per yearSales
Job description
We're looking for a leader to join the team as our Global Director of Technical Account Management. This role will be responsible for scaling our proactive technical teams across a multi-product suite, with the ultimate goal of driving adoption, retention, and expansion.
Responsibilities
Lead a global team owning the technical relationship and engagement model with our customers, from sales handoff through post-sales onboarding and adoption.
Drive healthy Adoption, Expansion, Net Retention, Churn targets.
Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
Collaborate with cross-functional PVcase teams including Customer Success, Sales, Product, and Marketing, to ensure a seamless customer journey.
Develop strategic programs and practices to influence future revenue potential through higher product adoption and customer satisfaction during the onboarding process.
Define and implement necessary systems and tools to provide key business information and drive team effectiveness.
Job requirements
Experience leading and uniting global teams of 10+ people.
Background in growing and up-skilling technical teams.
7+ years of relevant software and customer success experience.
Proficient in Customer Success metrics and forecasting.
Strong communication skills to effectively collaborate with internal and external teams.
Conflict-resolution skills to drive closure to customer concerns and open technical issues; maintain strong ability to prioritize work against customer goals.
Startup / Scale-up experience preferred.
About Us
PVcase focuses on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.
After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.
Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.
Get Ready To Enjoy
- Security for your future with our 401(K) plan where we match 100% on your first 4% of contributions.
- Health, dental and vision coverage.
- Flexible vacation, with a minimum of 3 weeks off.
- Half-day Summer Fridays.
- Remote work policy.
- Home office stipend to help set up your awesome home workstation.
Salary Range: Starting from $X gross yearly. The final offer will depend on experience, competencies, and expectations.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position
- Florida
- Massachusetts
- New Jersey
- New York
- North Carolina
- London
- Vilnius
or
- Florida
- Massachusetts
- New Jersey
- New York
- North Carolina
- London
- Vilnius
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