Manager of Customer Success

We're looking for a Manager of Customer Success to lead a team of Customer Success Managers in the UK / Europe. You will support PVcase customers to drive engagement, growth and retention, and overall customer satisfaction. This role requires outstanding relationship management, leadership skills, and business acumen. You will develop the team, manage day-to-day workloads and create strategies to optimize the productivity of the team while delivering value to our customers. You will be responsible for driving customer outcomes through involvement in, and ownership of, customer interaction, achieving team goals, appropriate reporting, and internal and external stakeholder reviews. The Manager of CS will also collaborate with other leaders within other teams, including Sales, Support, Marketing, and Product.

• Own the business, strategic, and commercial relationship with our customers. Use data and analytics to identify areas for improvement and build solutions.
• Manage a team of CSMs to drive customer milestones, strategy, and executive engagement; serve as an escalation point for your team and customers.
• Act as a customer liaison within the organization, advocating to senior leadership as needed.
• Develop cross-functional relationships, especially with Sales leadership; ensure awareness of CS activities and drive collaboration towards customer goals.
• Perform ongoing analysis of the customer lifecycle; take the necessary actions to increase the impact our products have on our customers’ business goals.
• Hire, train, and manage CSMs to drive continuous development and career progression.

• Prior experience in customer success and retention roles.

• Track record of working with mid-market and enterprise level customers.

• 3+ years experience managing teams, including remote teams throughout UK/Europe.

• Strong background of delivering results, with proven ability to define and leverage business metrics to manage team goals.

• Excellent executive level communication and presentation skills.

• Great understanding of stakeholder management and ownership.

• Ability to communicate product value propositions to customers.

• Knowledge of Salesforce, Gainsight, or similar tools.

• 5+ years of relevant software and customer success experience.

• Startup / Scale-up experience preferred.

About Us

PVcase focuses on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.

After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.

Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.

• Employee Stock Option Plan (ESOP), owning a piece of the solar energy revolution.
  

• Flex benefit package, customizing perks to match your unique style.

• Enjoy unlimited remote work flexibility or join the vibrant offices in Kaunas and Vilnius.

• Flexible working hours, harmonizing your personal and professional life.

• Full training and onboarding program for a seamless start.

• Exclusive work only with international markets.

• Considerable & steadily increasing salary, recognizing and rewarding your dedication.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.
  
  

Salary Ranges:

- Berlin 98,600 Euros/yearly gross - 121,800 Euros/yearly gross.  

- Kaunas or Vilnius 54,400 Euros/yearly gross - 67,200 Euros/yearly gross.

- Barcelona or Madrid 69,700 Euros/yearly gross - 86,100 Euros/yearly gross.

- London  90,100 GBP/yearly gross - 111,300 GBP/yearly gross.

The final offer will depend on experience, competencies, and expectations.

Join our team with the option for unlimited remote work while we focus on building our presence in Vilnius, Kaunas, Berlin, Madrid, Barcelona, and London. We're excited to welcome candidates from these cities to join our dynamic team!

Immigration-related employment benefits, such as visa sponsorship, are not available for this position.