Technical Solutions Consultant (EU)

• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

• Partner with our Pooled Customer Success team, who are responsible for driving strategic and commercial value to the customer.

• Guide customers through implementation, onboarding, and adoption by leveraging scalable methods such as video demos, webinars, how-to guides, etc.

• Drive healthy adoption, net retention, and reduce churn.

• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.

• Act as a technical point of contact for low-touch customers when escalations require clarification, deeper product expertise, or group sessions.

• Advocate for customers and develop strong relationships to ensure adoption of PVcase products.

• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.

• Collaborate with cross-functional PVcase teams, including Sales, Product, Customer Education, and Marketing, to ensure a seamless customer journey.

• Partner with Support and Product teams to ensure recurring technical questions are captured and solved in scalable assets.

• Surface opportunities for expansion or cross-sell based on technical usage signals.

• Contribute to the design and delivery of scalable digital solutions that proactively address customer needs.

• Solar or Engineering backgrounds required.

• Hands-on technical experience with CAD/engineering or solar industry software required.

• Fluency in additional languages beyond English preferred (German, Spanish, Italian).

• Startup / Scale-up experience preferred.

• Experience creating and delivering scalable enablement assets (webinars, video demos, how-to guides, knowledge base articles).

• Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.

• Strong communication skills to effectively collaborate with internal and external teams.

• Experience in managing customer accounts, handling escalations, and resolving issues.

• Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.

• Excellent time management, project management, and interpersonal skills to collaborate effectively with internal and external stakeholders.

• Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.

• Experience managing complex technical projects and translating concepts into actionable customer guidance.

• Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.

• Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred.

Get Ready To Enjoy

• Flex benefit package, customizing perks to match your unique style.

• Enjoy unlimited remote work.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Full training and onboarding program for a seamless start.

• Exclusive work only with international markets.

• Considerable & steadily increasing salary, recognizing and rewarding your dedication.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary range is based on years of experience, experience in industry, and relevant skill set.

Immigration-related employment benefits, such as visa sponsorship, are not available for this position.